Store Policies – Gene Hiller Menswear

Store Policies

Website Orders
Online orders are processed Monday through Friday, 1-2 business days of order placement. Orders placed between 1pm EST Friday thru midnight EST Sunday will be processed the following Monday.
 
Shipping:
At this time we only ship to addresses in the United States. International shipping is not currently available.
 
Payment:                     
We accept American Express, Visa, MasterCard
           Please supply billing address
If the credit card cannot be verified as belonging to the person placing the order, the order will not be processed.
 
Sales Tax:                  
Sales tax will be charged when applicable.
 
Returns
If you are not satisfied with your online purchase, please follow our guidelines for returns:
· All returns require a Return Authorization (RA) number
· All returns must be postmarked within 14 days of receipt. Returns sent after this time will not be honored.
· Merchandise must not be worn, altered, or washed.
· Merchandise must have all tags attached.
· We do not refund shipping charges.
· We do not accept returns/exchanges on sale merchandise. These types of sales are final.
· We are not responsible for damages that occur during care of an item, such as dry cleaning, washing or wear.                                 
Please be advised that items that do not conform to the above guidelines are not returnable. They will be returned to you at your expense.
Damaged/Incorrect Items
If you receive an item that is defective, damaged or incorrect, you must notify us via email within 5 business days of receiving the merchandise. Please keep the original box and packaging materials in the case of damage. We will email you a UPS label for returning the merchandise. A replacement will be sent, if available, upon receipt - with the condition that merchandise has not been worn or washed with all tags attached.
Exchanges
If you would like to exchange an item for another color or size, please contact us viastyle@genehiller..com to ensure that the new item is available. We will only accept returns for exchange if they meet all criteria for an acceptable return (see above). Please make sure to note the exchange on the return form. We will ship the exchange to you at our expense
How to Return Merchandise
Return Authorization (RA) number issued by must accompany all returns. Please email us at style@genehiller.com to get a RA#. In your package, please  include a note with your RA#, name, address, phone number, email address and reason for return. (Please note that being issued an RA number does not guarantee automatic approval/credit of your return. Items are still subject to inspection.)
Tips on sending the perfect return package:
Send via UPS or insured parcel post for proof of delivery. If your return package is lost, we are not responsible for reimbursement or compensation for the lost merchandise.
No COD (Cash/Check on Delivery) packages will be accepted.
Note your RA number on the package for proper and timely handling and processing.
Package your return carefully, as we cannot return or exchange items that arrive damaged due to poor packaging.
Your return will be processed within 2-3 business days of receipt. We will issue a refund to the credit card originally used for the purchase. You will receive an email notice when the credit has been issued. If you have an inquiry, e-mail us at style@genehiller.
 
Contact Us
If you have any questions or concerns, feel free to drop us a line.
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